multibet Terms and Conditions for Bangladesh Players

1. General Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and multibet ("we", "us", "the platform"). By accessing, registering on, or using any part of the multibet platform at multibet.one, you confirm that you have read, understood, and agreed to these Terms in full.

If you do not agree with any part of these Terms, you must not use the multibet platform. These Terms apply to all players regardless of the device or method used to access multibet, including the website and the multibet mobile app.

multibet operates under a valid gaming licence. The platform is intended for entertainment purposes. All games on multibet involve an element of chance, and there is no guarantee of winning. You should only play with money you can afford to lose.

2. Account Registration

To use the full features of multibet — including placing bets, claiming bonuses, and making withdrawals — you must register a player account. Registration is free and open to eligible players in Bangladesh.

• You must be at least 18 years of age to register on multibet.
• You must provide your real name, date of birth, and contact details during registration.
• Each person is permitted one account only. Duplicate accounts will be closed without notice.
• Your account credentials are personal and non-transferable. Do not share your password with anyone.
• You are responsible for all activity that occurs under your multibet account.
• multibet reserves the right to request identity verification documents at any time before processing withdrawals.
• Accounts registered using false or misleading information will be suspended and any balance may be withheld pending investigation.

If you believe your account has been accessed without your authorisation, contact the multibet support team immediately at [email protected]. We will investigate and take appropriate action to secure your account.

3. Deposits & Withdrawals

multibet supports deposits and withdrawals via bKash, Nagad, and Rocket — the three most widely used mobile payment services in Bangladesh. All transactions are processed in Bangladeshi Taka (BDT). There are no currency conversion fees on multibet.

• The minimum deposit on multibet is ৳50.
• The minimum withdrawal amount is ৳200. Requests below this threshold will not be processed.
• Withdrawals are processed to the same payment method used for the most recent deposit, where possible.
• The name on your multibet account must match the name registered on your bKash, Nagad, or Rocket account. Mismatches may delay or block withdrawals.
• Most withdrawals are processed within 5 to 30 minutes. In some cases, verification checks may extend this to 24 hours.
• multibet does not charge withdrawal fees, but your mobile payment provider may apply their own transaction charges.
• Deposits made in error cannot be reversed once credited to your multibet account. Contact support immediately if you believe an error has occurred.

4. Bonuses & Promotions

multibet offers a range of bonuses and promotional offers to both new and existing players. All bonuses are subject to the specific terms listed on the Bonus page, as well as the general bonus rules set out here.

• All bonuses on multibet are subject to wagering requirements before withdrawal is permitted.
• Wagering requirements must be completed within the stated time limit. Uncompleted bonuses expire and are removed from your account.
• multibet welcome bonuses are available to new players only, one per household and one per payment method.
• Bonuses cannot be transferred between accounts or exchanged for cash directly.
• multibet reserves the right to withdraw or modify any bonus offer at any time without prior notice.
• Any player found to be abusing bonus offers — including through multiple accounts or coordinated play — will have their bonuses voided and their account reviewed.

5. Gameplay Rules

All games available on multibet — including live dealer games, RNG-based games, and fishing games — are governed by their individual game rules in addition to these general Terms. It is your responsibility to understand the rules of any game before placing a bet.

• Bets placed on multibet are final once confirmed. You cannot cancel or modify a bet after it has been accepted by the system.
• In the event of a technical error or disconnection during a game round, multibet will attempt to resolve the round using server-side records. The platform's decision is final.
• All RNG-based games on multibet use independently certified random number generators. Game outcomes cannot be predicted or manipulated.
• Live dealer game results are determined by real physical outcomes (cards, dice, etc.) and are recorded on video. Disputes are resolved by reviewing the recording.
• multibet reserves the right to void any bet placed in error, placed on a suspended market, or placed using funds obtained through fraudulent means.

6. Prohibited Conduct

The following activities are strictly prohibited on multibet. Engaging in any of these behaviours will result in immediate account suspension, forfeiture of balance, and may be reported to relevant authorities.

• Registering more than one account on multibet, whether under your own name or another person's identity.
• Using automated software, bots, or scripts to place bets or interact with the platform.
• Colluding with other players to gain an unfair advantage in any game on multibet.
• Exploiting software bugs or technical errors for financial gain. Any winnings obtained this way will be voided.
• Using stolen, fraudulent, or unauthorised payment methods to fund your multibet account.
• Attempting to launder money or use multibet for any illegal financial activity.
• Providing false identity information during registration or verification.

7. Privacy & Data

multibet collects and processes personal data in accordance with its Privacy Policy. By registering on multibet, you consent to the collection and use of your data as described in that policy. The Privacy Policy is available at /privacy-policy.

• Your personal data is used to verify your identity, process payments, and provide customer support.
• multibet uses SSL encryption to protect all data transmitted between your device and our servers.
• We do not sell your personal data to third parties for marketing purposes.
• You have the right to request access to, correction of, or deletion of your personal data by contacting [email protected].

8. Responsible Gaming

multibet is committed to promoting responsible gaming. We provide tools to help players manage their activity and encourage everyone to play within their means. Gaming should be an enjoyable form of entertainment, not a source of financial stress.

• Deposit limits can be set from your account settings to control how much you spend on multibet per day, week, or month.
• Session time reminders notify you when you have been playing for an extended period.
• Cooling-off periods allow you to temporarily suspend your account for a set number of days.
• Self-exclusion is available for players who wish to permanently close their account and stop playing on multibet.

If you are concerned about your gaming habits or those of someone you know, visit our Responsible Gaming page for detailed information and support resources.

9. Limitation of Liability

multibet provides its platform on an "as is" basis. While we make every effort to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access or error-free operation.

• multibet is not liable for losses caused by technical failures, internet outages, or circumstances beyond our reasonable control.
• We are not responsible for losses resulting from your own decisions to place bets or claim bonuses on multibet.
• Our total liability to any player in connection with their use of multibet shall not exceed the total amount deposited by that player in the 30 days preceding the claim.
• multibet is not liable for any indirect, consequential, or punitive damages arising from use of the platform.

10. Account Termination

Either you or multibet may close a player account at any time. The process and consequences differ depending on who initiates the closure.

• You may close your account voluntarily at any time by contacting [email protected]. Any remaining real-money balance will be returned to your registered payment method after verification.
• multibet may suspend or close your account if you breach these Terms, engage in prohibited conduct, or if required by law or our licensing authority.
• In cases of suspected fraud or money laundering, multibet may freeze your account and withhold your balance pending investigation.
• Accounts that have been inactive for 12 consecutive months may be subject to a monthly inactivity fee as permitted by applicable regulations.

11. Changes to These Terms

multibet reserves the right to update or modify these Terms and Conditions at any time. Changes will be published on this page with an updated "Last Updated" date. For significant changes, registered players will be notified via email or an in-platform notification.

Your continued use of multibet after any changes to these Terms constitutes your acceptance of the updated Terms. If you do not agree with the revised Terms, you should stop using the platform and close your account.

12. Contact Us

If you have any questions about these Terms and Conditions, or if you need clarification on any point before registering on multibet, please get in touch with our support team. We're available 24 hours a day, seven days a week.

• Email: [email protected]
• Support Hours: 24/7, including weekends and public holidays
• Platform: multibet.one

For questions specifically about responsible gaming tools, self-exclusion, or deposit limits, visit the Responsible Gaming page or contact support directly.